Frequently Asked Questions
Find answers to common questions about our products, services, and policies.
General
What is FUSION GADGETS?
FUSION GADGETS is India's premier destination for high-quality electronics and tech gadgets. We offer a wide range of products including smartphones, laptops, smart home devices, audio equipment, and accessories from leading global brands at competitive prices with genuine warranty.
Are all products sold by FUSION GADGETS authentic?
Yes, all products sold on FUSION GADGETS are 100% authentic. We source our products directly from authorized distributors and manufacturers, ensuring that you receive genuine products with official warranty coverage.
Do you have a physical store?
Yes, we have our flagship store located in Bahraich, Uttar Pradesh. You can visit us at: 123 Tech Street, Digital Park, Bahraich, UP 271801. Our store is open Monday to Saturday from 10:00 AM to 8:00 PM.
Does FUSION GADGETS ship internationally?
Currently, we only ship within India. However, we have plans to expand our services to international locations in the near future. Stay tuned for updates!
Orders
How do I place an order on FUSION GADGETS?
Placing an order is easy: Browse products, add to cart, proceed to checkout, and confirm your order. You'll receive an email confirmation.
Can I modify or cancel my order?
You can modify or cancel your order within 1 hour of placing it by contacting customer support or via your account orders page, provided it hasn't shipped.
How can I track my order?
You can track your order in 'My Orders' section or via the tracking link sent to your email after shipping.
Shipping
How long does shipping take?
Metro cities: 1-3 business days. Tier 2 cities: 3-5 business days. Others: 5-7 business days.
Do you offer free shipping?
Yes, free shipping on orders above ₹1,000. Below that, a minimal fee of ₹99 applies.
Which courier services do you use?
We use BlueDart, Delhivery, DTDC, and FedEx depending on your location.
Returns
What is your return policy?
We offer a 7-day return policy for most products. Items must be unused and in original packaging.
How do I initiate a return?
Go to 'My Orders', select the order, and click 'Return Item'. Follow the instructions.
How long do refunds take?
Refunds are processed within 3-5 business days after we receive the returned item.
Payment
What payment methods do you accept?
Credit/Debit Cards, UPI, Net Banking, EMI, and Cash on Delivery (for orders under ₹15,000).
Is it safe to use my card?
Yes, we use industry-standard encryption and do not store your card CVV.
Account
How do I create an account?
Click 'Sign Up', enter your details, and verify your email/phone.
How can I reset my password?
Click 'Login', then 'Forgot Password', and follow the email instructions.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.
Contact Support