After the sale
Returns & warranty.
We want you to live with the thing you bought, not just unbox it. If it isn't right, here's how to send it back — and what's covered if it stops working. Plain language, no small print.
Return policy.
7 days, no questions asked — provided the item is in sellable condition.
The window.
You have 7 days from the courier's delivered-timestamp to initiate a return. We count from delivery, not from order placement — so shipping time doesn't eat into your window.
Conditions.
- The item is unused, with the original manufacturer packaging intact (box, manuals, accessories, cables).
- It's within 7 days of delivery — we count from the courier's delivered-timestamp.
- It isn't a made-to-order, personalised, or engraved item (those are non-returnable by nature).
- Software-activated products (digital licences, downloaded DAWs) aren't returnable once redeemed.
- Hygiene-sensitive items (IEMs, in-ear monitors, earbuds with foam tips) are returnable only if the foam tips are unused and the original sealing sticker is intact.
How to start a return.
- 1Send us a note via the contact page with your order number and what's going on. The more detail, the faster we can authorise the return.
- 2We'll reply within one business day with a return authorisation, a prepaid return label (for defective or wrong-item cases), and the address to ship to.
- 3Drop the package off, share the courier tracking with us, and we'll refund within 3–5 business days of the package arriving at the Bahraich store.
Refund timeline.
Refunds are issued to the original payment method within 3–5 business days of the returned item reaching us and passing inspection. Prepaid orders refund to card/UPI; COD orders refund via NEFT to a bank account you provide. We'll email you the moment the refund is initiated.
Warranty.
Every product carries its full manufacturer warranty — we don't strip them. The window varies by category.
| Category | Warranty |
|---|---|
| Audio (headphones, IEMs, speakers) | 1–2 years |
| Computing (keyboards, mice, monitors) | 2 years |
| Cameras & lenses | 2 years |
| Wearables | 1 year |
| Turntables & hi-fi | 3 years |
| Refurbished / open-box | 6 months (Fusion-backed) |
Exact warranty length for a specific product is printed on its product page and on the warranty card inside the box. Some accessories (cables, ear pads) carry a shorter 90-day window.
- Manufacturing defects in materials and workmanship
- Functional failures under normal use (dead pixels after the DOA window, charging faults, driver failures)
- Battery degradation beyond specification within the warranty period
- Damage from drops, spills, liquids, or physical impact
- Damage from unauthorised modification, repair, or disassembly
- Normal wear and tear (scuffs, scratches, fabric pilling)
- Damage from power surges, wrong-voltage adapters, or improper charging
- Consumables (cables, ear pads, foam tips, batteries after the warranty window)
How to claim.
Write to contact@fusiongadgets.in with your order number, a short description of the issue, and a photo or short video if you can. We'll arrange to either repair, replace, or initiate a warranty claim with the manufacturer — most claims are resolved in 7–14 business days, depending on parts. You don't have to chase the manufacturer yourself; we handle that.
Damaged or defective on arrival.
If your order arrives damaged, or a product is dead-on-arrival (DOA), you have 48 hours from delivery to tell us. Email contact@fusiongadgets.in with your order number, photos of the box and the product, and a short note on what's wrong.
Within that 48-hour window, we'll arrange a free pickup, send a replacement (or a full refund, your choice), and we'll cover the return shipping. Outside the 48-hour window, the standard 7-day return policy or the manufacturer warranty applies — whichever is relevant.
Pro tip: record a short unboxing video for any high-value order. It makes the rare damage claim frictionless.
Exchanges.
Want to swap for a different colour, a different size, or a different product entirely? You can exchange within the same 7-day window as returns, subject to the same conditions.
The cleanest way is to return the original item for a refund and place a fresh order for what you actually want — that way you're not waiting on us to bridge inventory. If you'd rather we orchestrate a single swap (one pickup, one dispatch), write to contact@fusiongadgets.in and we'll arrange it. Any price difference is settled at the time of exchange — refunded or invoiced.
Exchanges for out-of-stock items will be held as store credit until the new stock lands, or refunded in full if you'd prefer — your call.
Need to start a return or claim?
Send us a note with your order number — we'll take it from there.